01
New order goes to the CRM by itself
Before the manager opens the Horoshop admin panel, copies the buyer, phone and items into the CRM, and some orders get lost between the two windows.
After the order appears in the CRM with all details a moment after it is placed, and the manager only starts working on it.
02
Delivery status follows the parcel
Before the waybill is created in the CRM, and someone has to type its number into the store and later check by hand whether the parcel was received.
After the waybill number is written into the Horoshop order, and the order moves to «Delivered» when Nova Poshta reports it, in both the store and the CRM.
03
Stock and prices come from accounting
Before the price changes in accounting, and the store still shows the old one until someone updates the item; a sold-out product keeps taking orders.
After accounting is the single source, and the store updates stock and prices from it, so buyers cannot order more than you have.
04
New buyers land in the mailing list
Before once a month someone exports the buyers to a spreadsheet and uploads it to the mailing service, and the list is always out of date.
After a buyer who registers or places a first order is added to the mailing list on the same day.