01
A new eBay order becomes a deal by itself
Before the manager opens the eBay seller account several times a day, copies the buyer, the items and the address into the CRM by hand, and an evening order waits until morning.
After as soon as the buyer completes checkout, a deal with the buyer's card, the order lines, the delivery address and the marketplace label appears in the CRM, and the warehouse sees it at once.
02
Shipped in the CRM — shipped on eBay, with the tracking number
Before the warehouse packs the parcel, then someone opens the order on eBay, marks it shipped and types the tracking number a second time — or forgets, and the buyer opens a case.
After the warehouse marks the order shipped in the CRM and enters the tracking number once; the connection records the shipment on eBay, and the buyer sees the tracking in their eBay account.
03
eBay stops selling what the warehouse no longer has
Before the same item is listed on eBay US, eBay Germany and the seller's own site; quantities on eBay are corrected once a week, and the last unit is sold twice.
After the CRM holds the single stock count, and every change is written into the available quantity of the matching eBay offer on each marketplace, so the listing shows what is really on the shelf.
04
A refund changes the deal status, not just the eBay screen
Before a refund is issued on eBay, but the CRM still shows the deal as won, the report counts it as revenue and the warehouse does not know the item is coming back.
After a refund on the order — full or for part of the lines — moves the deal to the agreed status in the CRM, adds a note with the reason, and the warehouse sees the return in its queue.
05
eBay tells the CRM itself — no one polls it by hand
Before to notice a new order, a changed listing or a new piece of feedback, someone refreshes the eBay pages all day, and on a busy day the daily request allowance is spent on checking rather than selling.
After eBay sends a notice the moment something happens, the connection verifies it and updates the deal, and requests to eBay are made only when there is something to do.