01
Prices on the site are a week old
Before the price list changed on Monday, the site was updated on Friday, and clients ordered at the old price for four days.
After the price type from 1С/BAS is written to the site on a schedule, and the site and the price list show the same number.
02
Orders for sold-out items
Before the item ran out on Tuesday, the site kept selling it until the weekend, and the manager called every client to apologise.
After a zero balance in 1С/BAS marks the item «on request» on the site within minutes.
03
Requests lost in the mailbox
Before the contact form sends a letter to a shared mailbox, and a request from Friday evening is found on Tuesday.
After every form request appears in 1С/BAS as a customer request with the phone number, and the manager sees it in the morning list.
04
Orders re-typed into 1С/BAS
Before the site sends the order by mail, the operator re-types it into 1С/BAS and mixes up the quantity once a week.
After the order arrives in 1С/BAS as a document with the same items and quantities the client chose on the site.