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Your Telegram bot takes orders and answers «where is my order» from 1С/BAS, and the owner gets debts, stock and daily totals in the chat
Clients write in Telegram, the accounting is in 1С/BAS, and the manager sits between them: looks up the balance, re-types the order, answers «is it shipped» after calling the warehouse. The owner asks the same manager for the day's totals in the evening. The 1С/BAS ↔ Telegram pair puts your Telegram bot on both sides of that gap: a client checks stock, places an order and gets the status straight from 1С/BAS, and the owner and staff get overdue debts, low stock and the daily summary in their own chat, and can ask for a report with one button. Below: what exactly moves, which scenarios we cover and which capabilities of both systems we rely on.
Before clients write to the manager, the manager calls the warehouse and replies an hour later.
After the client presses «where is my order» in the bot and gets the status and tracking number from 1С/BAS, and gets a message by itself when the status changes.
Before the client sends a list in a message, the manager re-types it into 1С/BAS and mixes up the quantity.
After the client picks items in the bot's catalogue, and the order arrives in 1С/BAS as a document with exactly those items.
Before the owner asks the manager for the day's numbers, and gets a screenshot at eleven at night.
After the morning summary from 1С/BAS is in the owner's chat at eight, and any report is one button away.
Before the storekeeper notices the empty shelf when a client is already waiting.
After when the balance in 1С/BAS drops below the minimum, the purchasing chat gets a message the same minute.
For those who want to check: each point links to the official documentation page it comes from.
The official BAS support portal documents its integration technologies under the title «Технології інтеграції 1С:Підприємства 8.3» — BAS is built on the 1C:Enterprise 8.3 platform.
Source: its.bas-soft.eu ↗ checked 2026-09-25According to the same documentation, the platform automatically builds a REST interface using the OData protocol, through which outside systems can read, change, create and delete data over HTTP.
Source: its.bas-soft.eu ↗ checked 2026-09-25Telegram bots are small applications that run entirely within the Telegram app — the client installs nothing.
Source: core.telegram.org ↗ checked 2026-09-28Telegram can deliver each new message to the bot's server itself the moment it arrives, so the CRM sees the request within seconds.
Source: core.telegram.org ↗ checked 2026-09-28Whenever the bot sends a message it can show a keyboard with predefined reply options under it — so a client presses a button instead of typing.
Source: core.telegram.org ↗ checked 2026-09-28Bots can host Mini Apps — full screens inside Telegram for a catalogue, a form or a personal account — and unlike websites they get sign-in and notifications through Telegram out of the box.
Source: core.telegram.org ↗ checked 2026-09-28The limits come from both systems. Telegram limits how fast a bot may send: about one message per second to one chat and about thirty per second in total, so a mass mailing to all clients is sent in a queue over several minutes, not instantly. The bot can only write to people who started a chat with it first. Reports in the staff chat are only as fresh as the 1С/BAS data at the moment of the request. 1С/BAS is on the official prohibited software list: we do not take projects for state bodies, critical infrastructure or systems with state data, and with private businesses we discuss the risk openly.
Three steps from a first message to work on your project.
Describe the task in the form — in text or by voice. Budget and timing are optional.
A developer studies the brief, asks about anything unclear and sends an estimate.
Once scope and price are agreed, the work begins.
or write to info@coreviaflow.space
Describe the task in text or a voice message. We look at your setup and reply with a plan.
Four services people come to us for most often. Each page explains what we do, how the work goes and where to start.
Choose the system, set up the pipeline, migrate data, train the team.
Learn more →Accounting, telephony, website, payments and messengers feed the CRM on their own.
Learn more →Orders, requests and answers around the clock, straight into your CRM.
Learn more →Flows between CRM, email, spreadsheets, payments and AI, on your own server.
Learn more →Accounting & ERPUAAlready running your accounting in 1С/BAS? We automate the work around it
See scenarios →Marketing & EmailUSThe company's Telegram bot takes requests and answers clients, every conversation lands in the CRM, and the team gets alerts about new leads and overdue tasks in its own chat.
See scenarios →↔
Your Viber bot tells clients their order status and debt from 1С/BAS, takes reorders, and reminds about unpaid invoices
See scenarios →↔
A lead from a Facebook or Instagram form becomes a counterparty and a request in 1С/BAS, and the sale from 1С/BAS tells the ads which leads were worth it
See scenarios →↔
An AI agent on Claude reads the data in 1С/BAS, answers questions about debts and stock, and prepares documents for the accountant to confirm
See scenarios →↔
A won deal in Bitrix24 becomes a sales document in 1С/BAS, and stock, payments and shipments from 1С/BAS come back to the deal
See scenarios →Implementation · Development · Integrations →
1С/BAS ↔ Telegram — the system names are trademarks of their owners. CoreviaFlow is not affiliated with them unless stated otherwise.
